{"id":794,"date":"2023-05-23T08:54:48","date_gmt":"2023-05-23T08:54:48","guid":{"rendered":"https:\/\/sms-start.de\/?page_id=794"},"modified":"2024-12-12T09:18:09","modified_gmt":"2024-12-12T09:18:09","slug":"support","status":"publish","type":"page","link":"https:\/\/sms-start.de\/en\/support\/","title":{"rendered":"LOC.id App Support"},"content":{"rendered":"
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LOC.id App Support<\/h1><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
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Basic installation of the LOC.id app for iOS and Android:<\/h2>\n

1. Open the \"App-Store\" with Apple devices or \"Google Play\" with Android devices.<\/p>\n

2. Enter the words RTB or LOCID in the search or open \"LOC.id f\u00fcr iOS\"<\/a>, for Android open \"LOC.id f\u00fcr Android\"<\/a>on your smartphone.<\/p>\n

3. Click on the \"Install\" button next to the app.<\/p>\n

4. Follow the instructions on the screen.<\/p>\n

5. When you open the app for the first time: Answer Yes to the question for Bluetooth. For Location authorisation, select the answer \"Always\" or \"Allow with app usage\".<\/p>\n

NOTE: If necessary, the location authorisation must be set to \"Always\" in the settings of the smartphone:<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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Apple<\/p>\n

-> iPhone settings\u00a0 <\/em>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/em>
\n-> Apps -> \"LOC.id\"\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/em>
\n-> Localisation -> Always\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/em><\/p>\n

\"Screenshot<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div>

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 <\/p>\n

Android<\/strong><\/p>\n

-> settings<\/em>
\n-> App permissions<\/em>
\n-> LOC.id -> Localisation-> Always<\/em><\/p>\n

 <\/p>\n

\"Screenshot<\/p>\n

 <\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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Create a user account<\/h2>\n

1. Open the LOC.id app.<\/p>\n

2. Change to tab \"Account\"<\/p>\n

3. Sign in with your e-mail account or with your Apple ID.<\/p>\n

<\/h2>\n

 <\/p>\n

Unlock authorizations<\/h2>\n

You need special authorizations for some functions of the LOC.id app. These are only available to authorized users who require them. This requirement can be verified by uploading the relevant documents in the app. For Apple devices, simply click on the \u201cSend document\u201d button in the \u201cAccount\u201d tab. Unfortunately, this function is not yet available for Android devices.<\/p>\n

Alternatively you can send us an email to info@sms-start.de<\/a>\u00a0 with your proof as a photo or PDF. Possible proofs are Your official disabled person's pass with the mark G, aG, Bl; your official parking permit for disabled persons; a notice of assessment recognizing a severe disability; a confirmation from your teacher for orientation and mobility.<\/p>\n

We are also happy to advise you by phone via the Hotline<\/a>.<\/p>\n

 <\/p>\n

 <\/p>\n

Delete user account<\/h2>\n

Notice: After deleting the account, all personal data and authorizations will be deleted.<\/p>\n

Android<\/h3>\n
    \n
  1. Open the LOC.id app.<\/li>\n
  2. 2. Click on the Account button.<\/li>\n
  3. 3. If neccessary, log in with your account via the button \"log in\".<\/li>\n
  4. Press the button \"Delete Account\".<\/li>\n<\/ol>\n

    <\/h3>\n

    iOS<\/h3>\n
      \n
    1. Open the LOC.id app.<\/li>\n
    2. Change to register \"Account\".<\/li>\n
    3. 3. If neccessary, log in with your account via the button \"log in\".<\/li>\n
    4. Open the submenu \"Account details\".<\/li>\n
    5. Press the button \"Delete Account\".<\/li>\n<\/ol>\n

       <\/p>\n

      If you do not have access to the LOC.id app, you can contact us via e-mail or phone<\/a> and initiate your account deletion.<\/p>\n

       <\/p>\n

      General notes<\/h2>\n

      LOC.id is intended for personal and private use. For this purpose, the app establishes a wireless connection to LOC.id-compatible infrastructure devices. For some applications, in addition to communication, a distance determination between app user and device is necessary. For this purpose, the smartphone should be worn on the front of the body if possible. To ensure proper functionality, it should be avoided to put the smartphone in a backpack. The use of a smartphone case can affect the Bluetooth range.<\/p>\n

      LOC.id does not replace training in orientation and mobility, nor the safe use of a blind cane or other necessary aids. The acoustic signals and information provided by the LOC.id app and compatible devices must be interpreted with reasonable care and in each case in the context of the situations on site. The ultimate responsibility remains with the user at all times.<\/p>\n

      Information on the LOC.id app privacy policy and the use of location data can be found here<\/a>.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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      Overview of network partners:<\/h2><\/div><\/div><\/div><\/div><\/div>
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      Grundinstallation LOC.id App f\u00fcr iOS und Android: 1. \u00d6ffnen Sie den „App Store“ bei Apple-Ger\u00e4ten oder\u00a0 „Google-Play“ bei Android-Ger\u00e4ten. 2. Geben Sie in der Suche die Worte RTB oder LOCID ein oder \u00f6ffnen Sie f\u00fcr Apple „LOC.id f\u00fcr iOS“, f\u00fcr Android „LOC.id f\u00fcr Android“auf Ihrem Smartphone. 3. Klicken Sie neben der App auf die Schaltfl\u00e4che […]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/sms-start.de\/en\/wp-json\/wp\/v2\/pages\/794"}],"collection":[{"href":"https:\/\/sms-start.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sms-start.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sms-start.de\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sms-start.de\/en\/wp-json\/wp\/v2\/comments?post=794"}],"version-history":[{"count":73,"href":"https:\/\/sms-start.de\/en\/wp-json\/wp\/v2\/pages\/794\/revisions"}],"predecessor-version":[{"id":1239,"href":"https:\/\/sms-start.de\/en\/wp-json\/wp\/v2\/pages\/794\/revisions\/1239"}],"wp:attachment":[{"href":"https:\/\/sms-start.de\/en\/wp-json\/wp\/v2\/media?parent=794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}